Please Read This

We are not like the rest of this business. We are a small, family-owned company that pours its heart and soul into curating the best selection of quality goods for you. Our goal is to present these items in the most thoughtful and original way possible.

Sometimes, we are compared to large commercial players, but don’t be fooled. We are driven by love and passion, not by mass-market practices. The goods we quote must not be confounded with the cheap and vastly inferior grade with which the market is over-run.

This also means we cannot participate in the endless cycle of returns and back-and-forth shipping. We kindly ask you to consider us, the environment, and the future when making your purchase. Think carefully about your order, and know that we are always here to help you make the right decision.

Together, let’s work towards a sustainable business and a brighter future. Thank you!

Terms & Conditions

Confirmation: By accepting these terms & conditions and confirming your order, a binding agreement is established. Upon receipt of your order, you will receive an automated email confirming your order. We reserve the right to fulfill the order even if the stock level was incorrect at the time of receiving the order. If we are unable to fulfill the order as per the terms in the order confirmation, we will contact you, and you will have the option to cancel the order. Please read the terms and conditions carefully before placing any orders on www.nbharnhem.com.

Payment Methods: We offer two payment methods:

1. Credit/Debit Cards: We accept VISA and MasterCard. When prompted, provide your card number, expiration date, and CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, ensuring unauthorized access to card details is prevented. We do not store card numbers after the transaction is completed.

2. PayPal: PayPal enables secure payment using your PayPal account or credit card. You will be redirected to PayPal to finalize your order during checkout. For more information about PayPal, please visit www.paypal.com.

Prices

Prices displayed do not include delivery charges. We reserve the right to adjust incorrect prices. All prices shown on the website www.nbharnhem.com are in Euros and include applicable VAT for customers within the European Union.

Delivery Time and Costs

Goods will be dispatched on regular working days, Monday to Saturdays. Please note that the delivery times may be slightly longer during sales and public holidays.

Occasionally, we offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your payment page.

Customs and Import Charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and we cannot provide information on the costs, as customs policies and import duties vary widely from country to country. We advise contacting your local authorities before placing an order to avoid surprises.

Delivery Status

Once your order leaves our warehouse, you will receive a tracking number via email, which you can use to track your order.

Returns

For returns within the EU, please note that the return shipping cost is not included when requesting an exchange. Before arranging the return, kindly contact us via email at [email protected] to discuss the process.

Important Notes:

• Sale items are final and cannot be returned.
• Customers are responsible for returning items using their local postal service or a courier.
  We are happy to issue a replacement or refund if items are returned within 10 days of receiving your order, provided they are:Unworn
• Complete with all original tags
• In original and resalable condition

Please note that we do not refund the original shipping costs or the return shipping costs. Ensure your return is carefully and securely packed. For returned items, please clearly mark the package as “RETURNED GOODS.”

We strongly recommend sending return packages using a trackable, insured service, as we cannot take responsibility for items lost or damaged during return transit.

No Returns Outside the EU

We regret to inform you that we do not accept returns for purchases made outside the EU.

To ensure satisfaction with your purchase, we encourage all customers to carefully consider their order. We are always happy to assist you with any questions about an item before you make your purchase. Our team is committed to providing quick responses and detailed information to help you make an informed decision.

As such, purchases made outside the EU are final and cannot be returned.

Damaged in Transit - Defective Products

If the product is damaged Please contact [email protected] as soon as you discover the fault.

Force Majeure

We reserve the right to act in the event of war, warlike events, civil war, revolution, government sanctions, strikes, lockouts, blockades, natural disasters, or similar occurrences. This means that the agreement may not be fulfilled in part or in full. In such an event, we will attempt to notify you promptly.